North Texas MGMA holds luncheons on a quarterly basis for members to learn and connect with each other.
If you are interested in speaking at an upcoming luncheon, contact Gretchen Collins, MBA
Online Registration for Attendees and Vendors is open! Pre-registration is required and we recommend signing up early for a guaranteed seat.
March 4, 2020
11:30 am - 1:00 pm
Las Colinas Country Club
4400 N O'Connor Rd
Irving, TX 75062
Click Here to Register
Did you know that 80% of patients that leave, leave because of their experiences with the front desk? Yet the front desk team feel the least valued, least paid and least trained.
In this session you will be given the tools to inspire and equip your "Patient Advocate" (front desk) team
Creating Your Patient Experience Standards
Chief Experience Officer
motto: You can teach the “how to”, but if they don’t have the “heart
to”, nothing you teach will stick. Lisa is a developer of people and her
passion is helping people discover their purpose and how they impact
the lives of patients. Lisa brings over 20 years of experience in
developing team and patient experiences. Her experience
includes Chief Experience Officer of Inception, CEO of Reconceived, a
patient experience consulting company, Customer Experience Consultant
for The DiJulius Group, and VP of Patient Experience with Vivere Health.
She is formally Chair of the Association for Reproductive
Managers through ASRM and an experienced public speaker. Speaking
engagements include American Society of Reproductive Medicine for the
past 5 years, Midwestern Reproductive Society, Medical Group Management
Association New Jersey, MGMA Education Conferences San Antonio, Canadian
Fertility and Andrology Society Annual Conference, National Secret
Service Customer Experience Summit 2017, Significant Church
Conferences. Military Physician Conference San Antonio Lackland
Airforce, Jaymen Built Calgary, PXG Parson Xtreme Golf Scottsdale Az,
New Jersey Women’s Health OBGYN Conference, Women’s Health Associates of
Nevada Team Retreat., MGMA Texas State Conference.
Fun fact… she was a professional ice skater in the Ice Capades!